Privacy Policy – Sadiwale

Effective Date: 1 July 2025 Welcome to Sadiwale. Your privacy is extremely important to us, and we are committed to protecting your personal data when you use our mobile application and website (https://www.sadiwale.com). This Privacy Policy explains how we collect, use, store, and protect your information. By using our Services, you agree to this Privacy Policy.

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1. Definitions

“Personal Information” means any data that can identify you, such as your name, email address, phone number, and payment details. “Services” refers to our mobile application, website, and all related services provided by Sadiwale.

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2. Information We Collect

We collect information when you interact with our website or app, including:

• Personal Details: Name, email address, phone number
• Shipping & Billing Address: For order delivery
• Payment Information: Processed securely through Razorpay; we never store full card details
• Order History: Past purchases for order tracking and support
• Device & Usage Data: IP address, browser type, app usage patterns

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3. How We Collect Data

• Directly from You: When you register, place an order, or contact support
• Automatically: Through cookies, analytics tools, and app performance trackers
• Third-Party Sources: Payment gateways and logistics partners for order fulfillment

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4. How We Use Your Information

Your information is used for the following purposes:

• Processing and delivering orders
• Sending order confirmations, shipping updates, and support messages
• Improving our app, website, and customer experience
• Providing personalized recommendations and marketing
• Complying with legal obligations under Indian IT laws

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5. Third-Party Data Sharing

We share limited data with:

• Razorpay: For secure payment processing
• Delivery Partners: For order shipment
• Analytics Services: Google Analytics for traffic analysis

We do not sell or rent your personal data.

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6. Cookies and Tracking

Our app and website use cookies for:

• Saving user preferences
• Analyzing site performance
• Showing personalized ads

You can disable cookies in your browser settings.

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7. Data Security

We use SSL encryption, firewalls, and secure servers to protect your data. All payments are processed via Razorpay with PCI-DSS compliance. We do not store sensitive payment data on our servers.

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8. Data Retention

We keep your data only as long as necessary to:

• Complete your order
• Provide after-sales support
• Comply with tax and legal requirements

After this, data is deleted or anonymized.

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9. Your Privacy Rights

You have the right to:

• Access your personal information
• Request correction or deletion of your data
• Withdraw consent for marketing messages at any time

To exercise these rights, email us at sadiwalegroup@gmail.com.

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10. Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe a child has provided information, please contact us immediately for removal.

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11. Legal Compliance

This policy complies with the Indian Information Technology Act, 2000 and aligns with global best practices, including GDPR principles for transparency and user control.

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12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Effective Date.” Continued use of our Services after updates means you accept the revised policy.

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13. Delete My Account:

To request deletion of your account and associated data, please email usEmail: sadiwalegroup@gmail.com Phone/WhatsApp: 9404567440 with your registered email or phone number.

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14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us: Email: sadiwalegroup@gmail.com Phone/WhatsApp: 9404567440 Business Address: Marinah Textiles, 6 Yamin Homes, Opp Mariya School, 100 Feet Road, Dhule – 424001, Maharashtra, India Support Hours: Monday to Saturday, 10 AM – 6 PM IST